FAQs
1. Orders & Payments
Q. What payment methods do you accept?
We currently accept PayPal only. You can securely pay using your PayPal balance, bank account, or credit card linked to your PayPal account.
Q. Can I change or cancel my order after placing it?
Once an order is confirmed, it is immediately processed for shipment. For this reason, we are unable to guarantee changes or cancellations. If you need assistance, please contact us as soon as possible at support@cevitol.com.
2. Shipping & Delivery
Q. Do you ship internationally?
Yes, but only to selected countries. Please refer to our Shipping Policy for the full list of available destinations.
Q. How long does delivery take?
Delivery times vary depending on the destination country. Typically, orders are delivered within 7–15 business days after shipment.
Q. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking details so you can monitor your delivery status.
3. Customs & Duties
Q. Will I be charged customs fees or import taxes?
Yes. Taxes and duties depend on your shipping destination:
- For certain regions (such as EU, UK, Canada, and Australia), taxes and duties are automatically calculated and included at checkout.
- For other countries, including Asia and Latin America, import duties or VAT may be charged separately by your local customs office when the package arrives.
Q. How are customs handled?
All packages are shipped with accurate product details and values on customs forms. If your country requires duties or taxes that are not collected at checkout, you will be responsible for paying them directly to your local customs office upon delivery.
4. Returns & Exchanges
Q. Can I return or exchange my order?
We only accept exchanges for items that arrive damaged, defective, or incorrect.
Returns due to change of mind are not accepted for hygiene and safety reasons.
Q. What should I do if I receive a damaged or incorrect item?
Please contact our Customer Care team at support@cevitol.com within 7 days of delivery with your order number and photo evidence.
We will provide a replacement or reshipment. Refunds are not generally offered, except where required by law.
5. Products
Q. Are your supplements/products safe and authentic?
Yes. All of our products are manufactured in facilities that follow strict quality and safety standards. Every product is genuine and shipped directly from our official store.
Q. How should I store the products?
Keep products in a cool, dry place away from direct sunlight. Please follow any additional storage instructions on the packaging.
6. Other
Q. Do you offer discounts or promotions?
Yes. We occasionally run special promotions and seasonal discounts. Subscribe to our newsletter to be the first to know.
Q. How can I contact customer service?
You can reach us at support@cevitol.com. Our team is available Monday–Friday, 9 AM–6 PM (KST). We aim to respond within 1–2 business days.
